Privacy Policy for COXO
Last Updated: 9/25/2025
ยินดีต้อนรับสู่ COXO ("we," "us," "our," or "the Company"). We are Foshan COXO Medical Instrument Co., Ltd., located at No. 17, Guangming Ave., New Light Source Industrial Base, Nanhai National High-tech Zone, Foshan 528226, Guangdong P.R. China. We operate the website https://coxotec.com/ (the "Site" or "Service").
Your privacy is of the utmost importance to us. This Privacy Policy document is designed to inform you about the types of information we collect from you when you visit our Site, how we use, store, and protect that information, and the choices you have associated with that information. By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
If you do not agree with our policies and practices, you have the option not to use our Site. This policy may change from time to time, and your continued use of the Site after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
1. Information We Collect
We collect several types of information from and about users of our Site, including information:
-
- By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline ("Personal Information").
-
- That is about you, but it does not identify you, such as technical data about your device and usage patterns.
A. Information You Provide to Us Directly
This includes information you provide when you:
-
- Fill out a contact form on our Site.
-
- Communicate with us via a live chat window.
-
- Submit an inquiry about our products or services.
-
- Participate in a survey, promotion, contest, or sweepstakes.
The types of Personal Information collected in these ways may include your name, company name, email address, phone number, and the content of your message or inquiry.
B. Information Collected Automatically
As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
-
- Log Files and Device Information: Details of your visits to our Site, including traffic data, location data, logs, the pages you view, and other communication data, and the resources that you access and use on the Site. We also collect information about your computer and internet connection, including your IP address, operating system, and browser type.
-
- Cookies and Similar Tracking Technologies: Our Site uses "cookies" and similar technologies to enhance user experience, analyze trends, and administer the Site. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Site.
2. How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Information, for the following purposes:
-
- To present our Site and its contents to you and provide you with the services and information that you request from us.
-
- To respond to your inquiries, comments, and questions submitted through our contact forms or chat windows.
-
- To provide you with information, products, or services that you request from us.
-
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
-
- To notify you about changes to our Site or any products or services we offer or provide through it.
-
- To administer promotions, contests, sweepstakes, or surveys that you choose to participate in.
-
- To improve our Site, products, and services, and to personalize your experience by understanding how our Site is used.
-
- For any other purpose with your consent.
3. Legal Basis for Processing
If you are from the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using the Personal Information described above will depend on the information concerned and the specific context in which we collect it. We typically process your Personal Information on the following bases:
-
- Performance of a Contract: When we use your information to provide you with the services or products you have requested.
-
- Legitimate Interests: When we use your information for our legitimate business interests, such as to improve our Site, for marketing, and for security purposes, provided that those interests are not overridden by your rights and interests.
-
- Consent: In some cases, we may ask for your consent to process your Personal Information, for example, for certain types of marketing communications.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personal Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and use it only for the purposes we have specified. We may share your information in the following situations:
-
- Service Providers: We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to perform Service-related services. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
-
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
-
- Legal Requirements: We may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Service, or (iv) protect the personal safety of users of the Service or the public.
5. Data Retention
We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies. The criteria used to determine the retention period include the length of time we have an ongoing relationship with you and whether there is a legal obligation to which we are subject.
6. International Data Transfers
Your information, including Personal Information, is processed at our operating offices in China and in any other places where the parties involved in the processing are located. This means that your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside China and choose to provide information to us, please note that we transfer the data, including Personal Information, to China and process it there. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Information:
-
- Access and Portability: The right to request copies of your Personal Information.
-
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
-
- Erasure (Right to be Forgotten): The right to request that we erase your Personal Information, under certain conditions.
-
- Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions.
-
- Object to Processing: The right to object to our processing of your Personal Information, under certain conditions.
-
- Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within a reasonable timeframe.
8. Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.
9. Data Security
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depend on you. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk.
10. Third-Party Links
Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Intellectual Property
All content included on this Site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Foshan COXO Medical Instrument Co., Ltd. or its content suppliers and is protected by international copyright and intellectual property laws. The compilation of all content on this Site is the exclusive property of our Company. You may not reproduce, modify, distribute, or republish any content from this Site without our prior written consent.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your dealings with this Site, please do not hesitate to contact us:
-
- Through our Contact Us page: https://coxotec.com/contact-us/ (Link)
-
- By address: Foshan COXO เครื่องมือแพทย์ Co., Ltd., No. 17, Guangming Ave., New Light Source Industrial Base, Nanhai National High-tech Zone, Foshan 528226, Guangdong P.R. China